ISO 10002:2014

Turning Feedback into Opportunity

ISO 10002:2014 provides practical guidance for establishing an effective complaints-handling process within your organization. Covering planning, design, operation, maintenance, and continual improvement, this standard integrates seamlessly into your overall Quality Management System. Its primary goal is to enhance customer satisfaction by creating a culture that values feedback—including complaints—as a tool for improvement. By addressing concerns promptly and effectively, organizations can build stronger relationships, improve products and services, and strengthen their brand reputation.

• Key Benefits of ISO 10002:2014 Certification
• Customer-Centric Approach – Create an environment open to feedback, where customers feel heard and valued.
• Effective Complaint Resolution – Implement clear, fair, and accessible processes to handle complaints quickly and professionally.
• Management Commitment – Engage top leadership in resource allocation, staff training, and process oversight.
• Service & Product Improvement – Use complaint analysis to identify trends and drive continuous improvement.
• Process Transparency – Ensure a structured, documented, and auditable complaints-handling system.
• Enhanced Reputation – Build trust by showing customers you take their concerns seriously.

Why Choose AGA Certifications for ISO 10002?

At AGA Certifications, we provide expert guidance to help you design and implement a complaints-handling process that aligns with ISO 10002:2014 requirements. Our approach ensures:

• Top management involvement for lasting commitment.
• Training programs to equip your staff with the skills to manage complaints effectively.
• Ongoing review mechanisms to ensure your system remains effective and relevant.

With ISO 10002 certification, you demonstrate your commitment to customer satisfaction, transforming challenges into opportunities for growth.